Questions? We've got answers.
From shipping and sizing to product condition and returns, here are answers to some of the questions we hear most often from LaVal's Lux customers.
Everything you need to know.
Our inventory changes often and many styles are available in limited quantities. These answers should help make shopping with us simple and straightforward.
Are your items new?
Most of our footwear, handbags and wallets are new. Some items may have been store display models and can show minor signs of handling or storage. When applicable, we note this in the product listing and include photos so you can review the item before purchasing.
Are the brands you sell authentic?
We source our inventory through established retail and liquidation channels and only list items we believe to be authentic. We do not sell counterfeit merchandise.
Do you ship?
Yes. Orders are shipped to the address provided at checkout. Once your order ships, tracking information will be provided so you can follow its progress.
How quickly will my order ship?
We work to process and ship orders as quickly as possible. Orders placed on weekends or holidays may ship on the next available business day. Carrier pickup schedules can also affect when tracking begins to update.
How do I know if a shoe will fit?
Sizing can vary between brands and styles, so we recommend reviewing the size shown in the listing and considering how that particular brand typically fits you. If additional measurements are provided, please review those before purchasing.
What does "store display" mean?
A store display item may have been handled, tried on, or displayed in a retail environment before coming to us. The item is still offered as new, but it may show light signs of handling, minor marks, or packaging wear. We photograph and describe anything notable whenever possible.
Will my item come with the original box or packaging?
When an original box, dust bag, tags, or other packaging is included, we try to show or mention it in the listing. Some products are sold without their original box or packaging, so please review the listing photos and description before ordering.
Do you accept returns?
Because footwear can be worn and then returned, returns on shoes are generally not accepted for fit or buyer preference. If you receive an item that is materially different from the listing or there is a problem with your order, please contact us promptly so we can review the situation.
What if my order arrives damaged or incorrect?
Please contact us as soon as possible and include photos of the item, packaging, and any damage or issue. We will review the information and work with you on the appropriate next step.
Can you hold an item for me?
We generally cannot hold inventory. Many of our styles have only one pair or one item available, so the first completed purchase secures the item.
Why did an item disappear from the website?
Our inventory is limited and changes frequently. If an item is no longer available, it may have already sold. We recommend purchasing when you find the right style and size because we may not receive the same item again.
Do you restock sold-out sizes?
Sometimes, but restocks are not guaranteed. Much of our inventory is sourced in limited quantities, so a particular size or style may not return once it sells.
How can I find products in my size?
Use the Shop Your Size section on our homepage or the available filters while browsing the store. These tools make it easier to see which styles are currently available in your size.
Can I contact you about a specific item?
Absolutely. If you have a question about sizing, condition, packaging, color, or anything else before purchasing, contact us and include the product name whenever possible.
We're happy to help.
If you couldn't find the answer you were looking for, send us a message and we'll help with your question.
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